Available for opportunities

NAVEEN
KUMAR M T

Streaming Operations Analyst | Support Engineer

3+ years of expertise in live data and streaming operations. Skilled in monitoring live broadcasts, troubleshooting API, XML, and video delivery issues, and working with cross-functional teams to maintain service reliability. AWS Certified with hands-on knowledge of DevOps principles, incident management, and technical support.

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Naveen Kumar M T
Naveen Kumar M T
Streaming Ops Analyst
AWS
Certified
3+
Yrs Exp
3+
Years Experience
4
Certifications
24/7
Live Ops
0ms
SLA Tolerance
Career
Work Experience
Stats Perform
Dec 2025 — Present
Bengaluru, India
Active
Streaming Operations Analyst
  • Monitored live sports streaming and data feeds ensuring uninterrupted delivery during events
  • Identified and responded to streaming disruptions, feed delays, and data mismatches in real time
  • Acted as operational point of contact during live incidents — coordinating broadcast, data & engineering
  • Performed root-cause analysis for recurring streaming issues and presented findings to stakeholders
  • Ensured adherence to SLAs and operational KPIs across all live streaming events
Stats Perform
Oct 2022 — Dec 2025
Bengaluru, India
Support Engineer
  • First-line technical support for API and XML delivery issues via ServiceNow, email and live chat
  • Logged, tracked, resolved incidents using ServiceNow and JIRA with full documentation
  • Supported high-profile clients including Google, Amazon, Yahoo, and Apple
  • Backend database checks; escalated systemic issues to engineering for stability improvements
  • Coordinated cross-functional teams to resolve issues and maintain service quality
Capabilities
Skills & Stack
📡
Streaming & Ops
Live StreamingFeed MonitoringIncident MgmtSLA HandlingRCA
3+
Years in Live Ops
4
Certifications
☁️
Cloud & DevOps
AWSDockerKubernetesJenkinsAnsibleGit
🔌
APIs & Data
API DebugXML FeedsSQLServiceNowJIRA
🌐
Networking
TCP/IPDNSLoad Balancing
💻
Development
Core JavaJavaScriptSTLCSoftware Testing
Credentials
Certifications
☁️
AWS Solution Architect
Micro Degree · Cloud Infrastructure
⚙️
DevOps Certification
Micro Degree · CI/CD & Automation
🟨
JavaScript Certification
Micro Degree · Web Development
🧪
Software Testing
QSpiders · STLC & QA
Open to new roles

LET'S
CONNECT

naveenkumar997299@gmail.com
📞 +91 99729 01714 💼 linkedin.com/in/mrnaveen23 📍 Bengaluru, India